Shipping policy

Most orders are processed within 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

LOCAL PICKUP

Free local pickup is available for orders within Central Texas. 

Pickups are available at a pre-agreed upon time and date. Please contact us to coordinate pick-up.

 

INTERNATIONAL SHIPPING

We offer international shipping to the following countries: Canada, Mexico, UK, EU, and Brazil.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hoops & Threads is not responsible for these charges if they are applied and are your responsibility as the customer.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@hoops-threads.com with your name and order number, and we will look into it for you.

 

SHIPPING TO P.O. BOXES

We are unable to shop to PO boxes at this time.